Cook’s Academy of Customer Service

With over 90 years in business, Cook's provides a stable work environment with a tremendous opportunity for growth. We strive to create a comfortable workplace where all employees are provided the opportunity to achieve success and can take pride in their accomplishments.

Open Positions

The Cook’s Difference

Cook’s provides its professionals with the finest ongoing training in the industry. And our expertise is matched by our integrity. In 2001, the Better Business Bureau awarded us the prestigious National Torch Award, the highest award for business ethics in the nation.

Commitment To Training

All Cook’s technicians and inspectors receive comprehensive computer based, classroom and field training. Their core of knowledge gets continuously refreshed at workshops, conferences, and monthly sessions.

Skills Covered

Residential pest identification and treatment training for pests in and around the home.
Commercial pest identification and treatment training for pests that impact commercial facilities.
Termite identification and treatment courses.
Residential sales principals training that educates team member on pests that invade the home.
Commercial sales principals training that educates team members for the pests specific to a variety of commercial facilities.

On-Site Training at the Residential and Commercial Training Facilities in Decatur

Cook’s Academy of Customer Service training continues at the residential and commercial training facilities in Decatur, Alabama. Knowledge and skills of pest control and customer service will be put to the test during this one- to two-week training period. All team members will be required to graduate from the academy prior to entering the field as a Cook’s representative.

Skills Covered

Residential sales team member courses include a technical training week focusing on pests along with an additional week of phone and sales training.
Commercial sales team member courses also include a week of technical training plus two days with a specific focus on commercial facilities. These team members will receive an additional eight days of sales and phone training.
Service technicians are trained based on their position at Cook’s. The three types of technicians include Residential, Commercial, and Termite.
Residential technicians receive seven days of application training at the residential training facility.
The two-week Commercial and Termite training provides technicians with real life scenario training for a variety of commercial and business facilities.

Interested In Joining Our Team?

We are always seeking quality candidates with a strong will to succeed, excellent work ethic and high ethical standards. Click the link below to view open positions in your area.

Open Positions